Return & Refund Policy

 

Your adventures are hard enough, so our goal is to make your experience as easy as possible. We offer a 30 day return policy for orders placed within the US, and ask is that your products are sent back in their original condition and in the original packaging.

Please visit your customer account on www.seattlesportsco.com to initiate a return or exchange and create your shipping label to send back your equipment. With your order number and shipping address you can request a return for a refund or an exchange for a different size, color, or style.

If purchased at one of our trusted retail partners, please contact the place of purchase for the best support. 

Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please visit your customer account on www.seattlesportsco.com to initiate a return or exchange.

If your return is accepted, you'll receive a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.