Frequently Asked Questions


  1. How can I track my Seattle Sports order?
    • Check your order status online through our Order Status Form or by logging into your account.
  2. What is Seattle Sports' return policy?
    • Our return policy details can be found on our Returns and Exchanges page.
  3. Do you offer international shipping?
    • Seattle Sports currently ships within the United States, its territories, and Canada.
  4. How do I choose the right gear for my adventure?
    • Our Navigation can help you choose the best equipment for your outdoor activities.
  5. Are Seattle Sports products eco-friendly?
    • Yes, we prioritize environmental sustainability in all our products.
  6. How do I care for my Seattle Sports gear?
    • Check out our Care and Maintenance Guide for best practices.
  7. Do Seattle Sports products have a warranty?
    • Yes, we offer warranties on our products; see our Warranty Policy for details.
  8. Can I change or cancel my Seattle Sports order?
    • Orders cannot be cancelled after being placed.
  9. What payment methods are accepted by Seattle Sports?
    • We accept various payment options, detailed on our Payment Methods page.
  10. How do I contact Seattle Sports customer service?
    • Reach out to us via our Contact Us page for assistance.
  11. How do I change the password for my Seattle Sports account?
    • Change your password via the Profile section under My Account.
  12. I forgot my password for Seattle Sports. How do I reset it?
    • Use the "Forgot Your Password" option on the Sign In page.
  13. How do I unsubscribe from Seattle Sports emails?
    • Click the unsubscribe link at the bottom of any of our emails.
  14. Can I make changes to my Seattle Sports order after placing it?
    • Due to quick processing, changes are not possible post-order placement, except within the first hour.
  15. How long does it take to process a Seattle Sports order?
    • Processing times vary; check our Shipping Policy for more information.
  16. Will I receive a notification or tracking number when my Seattle Sports order ships?
    • Yes, you will receive an email with the tracking number once your order ships.
  17. How do I find an authorized Seattle Sports dealer?
    • Use our Store Locator to find dealers near you.
  18. Does Seattle Sports sell products on third-party platforms like eBay or Amazon?
    • Authentic Seattle Sports products are available on these platforms through authorized storefronts/resellers.
  19. What if the Seattle Sports product I'm looking for is out of stock?
    • Enter your email in the notification box on the product page to be alerted when it's back in stock.
  20. Does Seattle Sports offer price adjustments?
    • We do not offer price adjustments or price matching with competitors or dealers.
  21. Can I buy a Seattle Sports gift card?
    • Check our Gift Card page for availability and purchasing options.
  22. Where do I enter a promotion code on the Seattle Sports website?
    • Enter your promo code in the 'View Cart' or 'Check Out' page under the Payment section.